Terms & Conditions

Terms & Conditions

Copyright

All artwork, designs and images are owned by Als Couzens Designs. Copyright of the artwork does not transfer with the sale of any item. Digital versions of bespoke orders can be requested, but may incur an increased cost due to your ability to produce multiple copies.

We have previously had our artwork stolen and copied, onto poorly made products and on fraudulent websites. We want to ensure that all of our customers are happy with the quality of our products and therefore ask that you only purchase these on our website and on our Etsy shop. We cannot accept returns from fraudulent websites or where the images have been stolen and duplicated.

Additional Policies

Please be aware colours of prints may vary slightly due to different monitor settings.

It is advised to keep prints away from direct sunlight or use UV protected glass when framing. If there are any issues with potential fading please get in touch. 

If you are interested in anything you see on the shop or my website (www.alscouzens.com), or have any ideas you would like to work on, please get in touch. I am always looking for new ideas.

Etsy Conversations are the quickest way to contact me. Otherwise you can send me a direct email to alscouzens@gmail.com.

 

Returns & Exchanges

I gladly accept returns and exchanges.

Please contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Items will not be accepted if: 
* Not in its original condition or is damaged. 
* Notified within 14 days and returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping 
To return your product, you should mail your product to: 5 Gilmore Place, Edinburgh, EH3 9NE, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you are not happy with your purchase please return the item within 2 weeks. I will refund the cost of the item, but unable to refund the cost of postage.